ABOUT PROFILE 360 BY GALLERY
From Creating London's Finest Residences to CARING FOR Them
The story of why Gallery Interiors built the industry's first Fractional Estate Care model
Proactive oversight | Complete accountability | Total discretion
The Gap Between Creation and Care
For over 20 years, Gallery Interiors has been responsible for creating some of London's most exceptional private residences. Properties where millimeter precision matters. Where master craftsmanship is the baseline. Where "good enough" doesn't exist.
But we noticed a recurring problem.
We would hand over these immaculate, technically complex properties to our clients... and within 18 months, they would begin to degrade.
Not because of poor quality, but because of poor stewardship.
The "maintenance" industry wasn't built for ultra-prime properties.
Estate Managers are operational experts, not engineers.
General Contractors lack the specific context of the build.
Property Managers focus on tenancy, not asset preservation.
Our clients were frustrated. They had invested millions in perfection, only to watch it fade because no one offered the technical continuity required to maintain it.
A New Standard: Fractional Estate Management
Seven years ago, we made a decision: We would care for what we had built with the same standards we used to create it.
We didn't set out to start a "maintenance company."
We set out to solve a specific problem for our most discerning clients: The need for professional, technical estate oversight without the complexity of hiring full-time engineering staff.
Profile 360 Estate Care was born from this necessity.
Today, we serve as the Fractional Estate Management partner for London's most prestigious homes, family offices, and estate managers. We provide the deep technical expertise, the vetted specialists, and the proactive oversight that ultra-prime properties demand.
We don't just fix things when they break. We ensure they never break in the first place.
The Profile 360 by Gallery Philosophy
The Only Way to Protect a Masterpiece is to Understand Exactly How It Was Created.
The Art of Invisible Service
We believe the ultimate luxury is not having to think about your property.
While others measure success by how many repairs they complete, we measure success by how many we prevent.
We believe in Stewardship: Treating your asset as if it were our own.
We believe in Continuity: Keeping the history and technical knowledge of the home alive.
We believe in Discretion: Service so seamless and proactive, you barely notice we're there.
Why Profile 360
We are the only estate care provider born from a construction team that actually builds ultra-prime homes. We understand how these properties work because we engineered them. That technical memory is what allows us to prevent problems instead of reacting to them.
What Estate Care Looks Like in Practice
Every home we care for receives a discreet, structured programme designed around its specific architecture, systems, and lifestyle patterns. While no two properties are the same, every Estate Care partnership includes:
Proactive Estate Inspections
Regular, systematic checks of all technical and architectural elements of your home, from plant rooms to bespoke finishes. This is the backbone of our preventative approach.
Technical Oversight and Preventative Strategy
We anticipate problems before they surface by monitoring the performance and lifecycle of every system built into the home.
Management of All Specialist Trades
Only vetted, highly skilled specialists enter your property, coordinated and supervised by our team so you never have to chase or oversee works.
Rapid-Response Support
If anything requires attention, we respond immediately and take full ownership of the resolution from start to finish.
Estate Records and Continuity
We maintain the technical memory of your property, documenting all systems, works, and historical details so nothing is ever lost. This ensures continuity no matter who is in residence.
This is not maintenance, but the ongoing stewardship that keeps a home performing exactly as it was designed.
Leadership Team
Meet the guardians of your property.
Michael Duncan
Managing Director & Founder
With over 25 years in prime residential development, Michael connects the dots between visionary design and operational reality. He founded Profile360 on a simple premise: Anything is preventable.
Michael ensures that the "Gallery Standard" of perfection is applied not just to the construction of a home, but to its daily operation and long-term care. He acts as the strategic partner to our private office and homeowner clients.
Michael Cunningham
Construction Director
If it's built, Michael knows how it works. Bringing decades of complex construction experience to the maintenance sector, he provides the deep technical backbone of Profile 360 by Gallery.
He ensures that when a specialist steps onto your property, they aren't guessing. They are executing based on engineering principles and a profound understanding of prime property fabric.
Kelly Bryan
Contracts Director
Kelly ensures precision in execution. Responsible for the operational lifecycle of every estate care programme, he is the bridge between client expectations and technical delivery.
He ensures resources are allocated correctly, schedules are met with military precision, and that "Total Accountability" isn't just a slogan—it's a contractual reality.
Harry Gray
Head of Estate Care
The eyes and ears on the ground. Harry leads the frontline team, ensuring that every inspection is thorough, every client request is handled with white-glove service, and that your property remains in a state of constant readiness.
Ensuring every property guardian is supported, every detail is executed to perfection, and no stone goes unturned.
TESTIMONIALS
What Our Clients Say
"After a wonderful experience working with Gallery on my properties refurbishment, we adopted Profile 360s Prime Estate Care package. Their care, attention to detail is outstanding and our home looks as immaculate as the day we took the keys after the refurbishment. They offer complete peace of mind as I am away for business frequently – even setting the heating to required level in the cold winter months before my return."
— George S
Homeowner, Mayfair
"My career depends on flawless property management for UHNW clients who accept nothing less than perfection. Profile 360 has eliminated the maintenance headaches that used to keep me awake at night. They are extremely responsive with a solution based approach. My clients are delighted, having peace of mind in Profile 360’s capable hands, I will continue to recommend them to our clients."
— Jane W
Director Walton & Wagner
"My career depends on flawless property management for UHNW clients who accept nothing less than perfection. Profile 360 has eliminated the maintenance headaches that used to keep me awake at night. They are extremely responsive with a solution based approach. My clients are delighted, having peace of mind in Profile 360’s capable hands, I will continue to recommend them to our clients."
— Jane W
Director Walton & Wagner
"I stake my reputation on the properties I design. Since recommending Profile 360 to my clients, I've seen a 94% increase in referrals because their homes maintain the perfect condition I delivered on day one. It's transformed my business."
— Michelle T
Interior Designer
The Future of Your Home, Looked After Properly
Our clients choose Profile 360 for one simple reason. They want a home that performs flawlessly without the burden of managing it.
We combine the technical understanding of the team who built London’s most exceptional properties with the calm reliability of a private office. The result is a level of estate continuity that protects your investment, preserves your time, and keeps your property in a constant state of readiness.
Your home should be a sanctuary.